FAQ's

Find answers about shipping, returns, product requests, and more to enhance your shopping experience. If your questions are not found below, please reach out to us at contact@thesoukspot.com

1. How much is shipping?

We offer free shipping on all orders of $100 or more. For orders below this amount, a standard shipping fee will be calculated during checkout based on your location and package weight.

2. When will my order arrive?

Orders are processed within 1-3 business days, excluding weekends and holidays. Delivery times may vary based on your location, but estimated dates will be provided at checkout.

3. Do you ship internationally?

Currently, we ship within the United States. We are working on expanding our international shipping options—stay tuned!

4. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us at contact@thesoukspot.com within 24 hours of placing your order. Once the order is processed, changes will not be possible.

5. What is your return policy?

We accept returns on unused items in their original packaging within 30 days of delivery, with the exception of cosmetics and food items, which cannot be returned due to health and safety reasons. For more details, read our Refund Policy here.

6. Are your shipping materials eco-friendly?

Yes! We strive to use sustainable packaging materials whenever possible to minimize impact.

7. Can I request a product?

We’d love to hear your suggestions! Email us at contact@thesoukspot.com, and we’ll certainly consider your request for future collections on our website.

8. I received a damaged item. What should I do?

If your item arrives damaged, please contact us at contact@thesoukspot.com within 7 days of delivery with photos and your description of the issue. We’ll resolve it as soon as possible.

9. How to use a product I purchased?

If you're unsure how to use a product, don't worry! Start by checking any instructions included with your purchase.

If you still have questions, you can:

- Contact us via our business email at contact@thesoukspot.com, and we’ll provide detailed instructions or tips.

- Visit our website for additional resources, guides, or blog posts that showcase how to make the most of your product and enjoy it to the fullest.

10. How can I learn more about Moroccan culture and products?

Samir is Moroccan and is passionate about Moroccan culture! Visit our Blog section for articles on Moroccan traditions, crafts, and recipes. You can also sign up for our newsletter to stay inspired or check out our social media accounts below.

11. What does The Souk Spot mean?

The name reflects our mission to bring the vibrant energy of Moroccan souks—markets filled with treasures, culture, and artistry—directly to you. Your "spot" for Moroccan treasures and products.

12. Why was my order delayed?

Delays can occur due to high order volumes or unforeseen circumstances like weather disruptions. If you experience a delay, don’t hesitate to reach out to contact@thesoukspot.com for assistance.